Privacy Policy

1. Introduction

Future Guide ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website futuree-guidee.com and use our marketing education services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Billing and payment information
• Course enrollment and progress information
• Communications and correspondence with us
• Marketing preferences and interests

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and browser information
• Device type and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing marketing education courses and services
• Processing payments and managing your account
• Communicating with you about our services
• Sending newsletters and marketing communications (with consent)
• Improving our website and services
• Complying with legal obligations
• Protecting our rights and preventing fraud

4. Legal Basis for Processing

We process your personal information based on:

• Your consent (for marketing communications)
• Contract performance (to provide our services)
• Legitimate interests (to improve our services and protect our business)
• Legal compliance (to meet regulatory requirements)

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our business
• Payment processors for transaction processing
• Legal authorities when required by law
• Business partners with your explicit consent

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:

• Course and account information: 7 years after account closure
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months
• Payment information: As required by financial regulations

7. Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your information (subject to legal requirements)
• File a complaint with the Privacy Commissioner of Canada

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and performance

You can manage your cookie preferences through our cookie banner or your browser settings. For more information, see our Cookie Policy.

9. Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on privacy and security practices

10. International Data Transfers

Your personal information may be processed and stored outside of Canada by our service providers. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

11. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

14. Privacy Commissioner

If you are not satisfied with our response to your privacy concerns, you may file a complaint with:

15. Specific Provisions for Quebec Residents

If you are a Quebec resident, you may also contact the Commission d'accès à l'information du Québec for privacy-related complaints: